1. Overview
At tvmarkethub, customer satisfaction is our top priority. We understand that circumstances may arise where you may need to request a refund. This Refund and Return Policy outlines the conditions under which refunds will be issued and how you can request one.
2. Refund Eligibility
Service Issues: If you experience significant technical issues that prevent you from using our service and our support team is unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.
Service Unavailability : If our service is unavailable for an extended period (over 24 hours) due to technical issues on our end, you can request a refund for the affected period.
Accidental Charges: If you were mistakenly charged for a service or subscription you did not intend to purchase, please contact us immediately. We will review your case and issue a refund if appropriate.
3. Non-Refundable Items
Used Subscription Periods: Refunds are not available for any part of a subscription period that has already been used, except in cases of service unavailability or significant technical issues as mentioned above.
Trial Periods: If you signed up for a trial period, any fees paid for the trial are non-refundable, unless otherwise specified.
4. How to Request a Refund
To request a refund, follow these steps:
Contact Customer Service: Send us an email at [email protected] or use our WhatsApp chat to explain the issue and the reason for your refund request. Please include your account details and any relevant information.
Review Process: Our team will review your request within 1-2 business days. We may contact you for further information or attempt to resolve any service issues before proceeding with the refund.
Refund Approval: If your refund request is approved, we will process the refund to your original payment method. Please allow 1 business day for the refund to appear in your account, depending on your payment provider.
5. Returns
Since our service is entirely digital and delivered via the internet, there is no physical item to return. Refunds are handled directly by our customer support team as outlined above.
6. Cancellation
If you wish to cancel your subscription, you can do so at any time through your account settings on our website. Cancellations will take effect at the end of your current billing cycle, and you will not be charged for the next period. Please note that we do not offer refunds for unused portions of your subscription after cancellation, unless you are eligible for a refund according to the terms listed above.